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Dubai enables Covid-19 vaccination bookings via WhatsApp

The AI-enabled system will provide the earliest appointment options at the selected centre

Dubai Media Office has announced details of an automated chatbot application to book vaccinations. The 24/7 WhatsApp hotline number is 800 342.

Users can add it to their contacts and say “Hi” on WhatsApp to activate a connection. To book a Covid-19 vaccine appointment, users should submit their Medical Record Number (MRN), which is a prerequisite to access the service.

Users can then select the vaccination centre and the appointment date and time as per their convenience. The AI-enabled system will provide the earliest appointment options at the selected centre. Applicants will then receive a confirmation message with the name of the centre, date and timing of their appointment.

DHA Customer Happiness Department director Fatma Al Khajah said: “Through the use of AI technology and this additional channel to book an appointment for the Covid-19 vaccine, we aim to provide community members with the utmost convenience. The new service will further bolster our vaccination drive.”

Those 60 years and above can call the DHA’s helpline number 800 342 to book an appointment.

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