Customers using the service saw check-in times reduce by half
Etihad Airways is extending its ‘Verified to Fly’ travel document initiative to routes across its global network.
The service allows travellers to validate their Covid-19 documents before arriving at the airport, giving them the peace of mind that they will be allowed to travel.
The service was launched last month for passengers travelling from Abu Dhabi and is now available for the majority of Etihad flights. Passengers can sign up by visiting the Manage my Booking section of the Etihad website where they will receive instructions to upload and submit travel documents.
Passengers will receive a ‘success’ confirmation once their documents have met government requirements, and can benefit from fast track check-in at the airport via the dedicated Verified to Fly desks. Travellers whose documents do not meet the criteria will be asked to resubmit or check their documents. Guests can also check their status at any time by visiting the same page.
The airline’s early trials of the initiative revealed that customers using the service experienced faster check-ins while the average queuing time for all guests was reduced.
Etihad Airways vice president Global Airports and Network Operations John Wright said: “Verified to Fly has proven hugely popular with our guests, as they get a fast track experience when checking in at the airport if using Verified to Fly. Removing guess work from the process, guests also value the assurance that when they arrive at the airport, they have already met all Covid travel requirements.
“We appreciate these are challenging times for travellers and this has been a key initiative to simplify our guests’ journeys as much as possible.”
For more information, visit etihad.com