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Travelport debuts enhanced travel retailing tools and capabilities

The next-generation platform makes it easier for agents to streamline complex ticketing and compare brands

Powering bookings for travel suppliers, Global technology company Travelport has introduced the latest update to its next-generation platform, Travelport+.

More Choice, Richer Content, Better Servicing
The evolution of Travelport+ tools and agency capabilities continues with simplified access to enriched travel content from multiple sources, including NDC (New Distribution Capability) standard content.

Travelport is the first and only global distribution system (GDS) to sign NDC content distribution deals with all three major European airline groups, Air France-KLM, International Airlines Group (IAG) and Lufthansa Group.

The company continues to expand its NDC connections with more than 16 airlines worldwide, including American Airlines, Emirates, Qantas, and Singapore Airlines.

Adrian Kazim, chief operating officer at Emirates, commented: “Together Emirates and Travelport are starting their journey to deliver the future of travel retail; kicking off with our first-ever GDS joint agreement that is inclusive of NDC content; that will enable the flexibility to innovate Emirates’ products and deliver more dynamic and personalised offers.”

Travelport continues to add more servicing capabilities to improve airline connectivity and empower agents to better service travellers with less back-end work.

Travelport’s hotel content distribution is also seeing an upgrade with richer room, rate and rules details as a result of upgraded connectivity with Hilton

Simplified Trip Management for Agencies and Travellers
Customers using the latest version of Travelport’s desktop tool, Smartpoint, can now access a suite of features aimed at simplifying everyday tasks. Enhancements include more customised itinerary quotes in Trip Quote, as well as faster Assisted Ticketing capabilities that streamline complex ticketing and exchange tasks for agents.

Rachael Keller, a Travelport+ user and operations manager at Globetrotter, commented: “The improved trip quote capabilities within Smartpoint means we are much faster at providing travellers with highly customised itineraries that better meet their needs.”

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Travelport has also launched a new Trip Manager portal on Travelport+, offering travellers the ability to service their own trip, and carry out fast, easy transactions on the go. The self-service option for travellers using the new portal allows agencies to preserve resources while providing travellers an improved experience with the ability to easily add extras to their trip.

Another Travelport+ user, Lenka Nemcova, head of business travel at OK Tours, said: “Trip Manager provides everything our customers need to self-serve on tailoring their trip – all in one place. From adding meals, bags, selecting seats and automatically checking into their flight, it simplifies the travel process, allowing our customers to enjoy the experience.”

Intelligent Storefront and Self-Service Tools
With Intelligent Storefront, enhanced APIs make it easier for agents to understand offers and compare brands with similar attributes on a like-for-like basis. Travelport+ customers will also be able to easily identify upsell offers with NDC and ATPCO fares, for a simpler, more modern browsing and shopping experience.

Agencies can better manage the hotel bookings they sell with a simple self-service rules engine, the Content Optimizer. This tool compliments previous improvements to fare management tools so that agencies can easily create and customise their own content rules.

The Content Optimizer will help travel agents maximise revenue across every trip they sell

Jen Catto, chief marketing officer at Travelport, says: “As part of our mission to revolutionise the travel industry’s retail experience, we continue to evolve, simplify and automate the most critical technology tools. Today’s enhanced features empower travel agents to offer more choice, enable greater self-service capabilities for travellers and simplify the most complex servicing processes.

“All Travelport+ customers enjoy a more modern, digital-first retail experience when connecting through our platform. That includes our desktop customers, who have said that the latest version of Smartpoint has managed to transform mundane travel management tasks into superior servicing opportunities.”

For more information, visit travelport.com/plus/simpler-travel-retailing

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